Widget Not Appearing #

If your chatbot widget is not visible on your website, follow the troubleshooting steps below.

Common Causes #

• Incorrect embed code
• Caching issues
• JavaScript conflicts
• Widget disabled
• Installation errors

Verify Installation #

Ensure:

• Widget code is installed correctly.
• Code is placed before the closing tag.
• Changes have been saved successfully.

Clear Cache #

If you use:

• WordPress caching plugins
• CDN services
• Browser cache

Clear all caches and reload the page.

Check Widget Status #

Open:

AI Agent → Widget Settings

Verify that:

• Widget is enabled.
• Website domain is configured correctly.

Test in Incognito Mode #

Open your website in a private browser window.

This helps identify caching issues.

Need More Help? #

Contact support with:

• Website URL
• Screenshot
• Installation method used