Troubleshooting
Contact Support
Last Updated: June 15, 2026Contact Support Need assistance? Our support team is here to help. Before Contacting Support We recommend reviewing: Documentation Troubleshooting Guides Knowledge Base Articles Many common issues can be resolved quickly using available resources. Contact Methods General Support: support@chatshiftai.com Business Inquiries: info@chatshiftai.com Safety Reports: safety@chatshiftai.com Privacy Requests: privacy@chatshiftai.com Information to Include When contacting support, please provide: Account Email Website URL Agent Name Description of Issue Screenshots (if available) Providing detailed information helps us resolve issues faster. Response Times Response times may vary depending on support volume and issue complexity. We strive to respond as quickly as possible. Feature Requests We welcome suggestions and feedback. If you have ideas for improvements or new features, please contact our team.
Training Issues
Last Updated: June 15, 2026Training Issues This guide helps resolve common AI training problems. Website Training Failed Possible causes: Website inaccessible Robots restrictions Invalid URL Temporary network issues Solutions: Verify website accessibility. Confirm the URL is correct. Retry training later. Documents Not Processing Possible causes: Unsupported file format Corrupted file Upload interruption Solutions: Upload a supported format. Re-export the document. Try uploading again. AI Cannot Answer Questions Possible causes: Missing training content Outdated knowledge base Conflicting information Solutions: Add more training data. Update existing sources. Re-train the knowledge base. Poor Response Quality Improve results by: Using better source content. Expanding FAQs. Updating product information. Removing duplicate information. Well-maintained training data produces the best AI performance.
AI Not Responding
Last Updated: June 15, 2026AI Not Responding If your AI agent is not replying to customer messages, use the following troubleshooting steps. Verify Agent Status Ensure the AI agent is: Active Published Properly configured Check Knowledge Base Verify that: Training data exists Website training completed successfully Documents were processed correctly Test the Agent Send a simple question such as: “Hello” If no response appears: Refresh the page Reconnect integrations Verify account status Review AI Settings Check: AI Provider Configuration Response Settings Knowledge Base Settings Common Solutions Re-save agent settings Re-train the knowledge base Restart integrations Clear browser cache If problems continue, contact support.
Widget Not Appearing
Last Updated: June 15, 2026Widget Not Appearing If your chatbot widget is not visible on your website, follow the troubleshooting steps below. Common Causes Incorrect embed code Caching issues JavaScript conflicts Widget disabled Installation errors Verify Installation Ensure: Widget code is installed correctly. Code is placed before the closing tag. Changes have been saved successfully. Clear Cache If you use: WordPress caching plugins CDN services Browser cache Clear all caches and reload the page. Check Widget Status Open: AI Agent → Widget Settings Verify that: Widget is enabled. Website domain is configured correctly. Test in Incognito Mode Open your website in a private browser window. This helps identify caching issues. Need More Help? Contact support with: Website URL Screenshot Installation method used