Upload Documents #

In addition to website training, you can teach your AI agent using business documents.

Document training allows your AI to answer questions based on files that may not exist on your website.

Supported File Types #

AIChatAgent supports:

• PDF
• TXT
• CSV
• Markdown (MD)

Additional formats may be supported in future releases.

Common Documents to Upload #

Businesses commonly upload:

• Product Catalogs
• Price Lists
• User Manuals
• Company Policies
• Shipping Information
• FAQs
• Internal Documentation

Upload a Document #

1. Open your AI Agent Dashboard.
2. Navigate to Knowledge Base.
3. Click Upload Documents.
4. Select one or more files.
5. Click Upload.

The system will process and index the content automatically.

Multiple Documents #

You can upload multiple documents to build a larger knowledge base.

The AI will combine information from all approved sources.

Updating Documents #

When a document changes:

1. Delete the outdated version.
2. Upload the updated file.
3. Reprocess training if required.

Best Practices #

• Use clear and organized documents.
• Avoid duplicate content.
• Keep pricing and policies current.
• Upload customer-facing information whenever possible.

Troubleshooting #

AI Gives Incorrect Answers #

Possible causes:

• Outdated documents
• Conflicting information
• Poor document quality

Solution:

• Review uploaded content
• Remove duplicate information
• Upload updated versions