Training Your AI
Updating Training Data
Last Updated: June 15, 2026Updating Training Data Businesses change over time, and your AI agent should stay up to date. Whenever your products, pricing, policies, or services change, you should update your AI training data. When to Update Training Data Update your knowledge base whenever: New products are added Product pricing changes Services change Policies are updated Website content changes New FAQs become available Updating Website Training If your website has changed: Open Knowledge Base. Select Website Sources. Click Re-Train Website. Wait for processing to complete. The AI will refresh its knowledge using the latest website content. Updating Documents If a document changes: Remove the outdated document. Upload the new version. Start document processing. The updated content will replace older information. Updating FAQs You can add or modify FAQ content directly within your knowledge base. Recommended updates include: New customer questions Product updates Policy changes Testing After Updates Always test your AI after major changes. Ask: Pricing questions Product questions Shipping questions Policy questions Verify responses before publishing updates. Recommended Maintenance Schedule For active businesses: Weekly review of FAQs Monthly knowledge base review Immediate updates after major changes Benefits of Regular Updates Keeping your knowledge base current helps: Improve answer accuracy Increase customer trust Reduce support workload Improve lead generation performance A well-maintained knowledge base is the foundation of a successful AI agent.
Knowledge Base Best Practices
Last Updated: June 15, 2026Knowledge Base Best Practices Your AI agent’s accuracy depends on the quality of the information you provide. A well-organized knowledge base produces better answers, improves customer satisfaction, and increases lead conversions. Use High-Quality Content The AI performs best when trained on: Accurate information Up-to-date content Well-structured documentation Avoid outdated or incomplete materials. Include Frequently Asked Questions FAQ content is one of the most valuable training resources. Examples: Pricing Questions Shipping Questions Refund Questions Product Questions Support Questions Train on Business Policies Include important policies such as: Refund Policy Shipping Policy Return Policy Privacy Policy Terms of Service This helps the AI provide consistent answers. Use Customer-Friendly Language Write content the same way customers ask questions. Instead of: “Product fulfillment status may be monitored.” Use: “Track your order status.” The AI understands customer intent more effectively. Keep Content Updated Review your knowledge base regularly. Update whenever: Products change Pricing changes Policies change Services change Remove Duplicate Information Conflicting information may confuse the AI. Ensure only one authoritative version exists for important topics. Test Frequently After training: Ask common customer questions. Review responses. Identify missing information. Improve training sources. Recommended Knowledge Base Structure A strong knowledge base typically includes: Company Information Products & Services Pricing Shipping Information Refund Policies FAQs Contact Information The more complete your knowledge base, the better your AI agent will perform.
Upload Documents
Last Updated: June 15, 2026Upload Documents In addition to website training, you can teach your AI agent using business documents. Document training allows your AI to answer questions based on files that may not exist on your website. Supported File Types AIChatAgent supports: PDF TXT CSV Markdown (MD) Additional formats may be supported in future releases. Common Documents to Upload Businesses commonly upload: Product Catalogs Price Lists User Manuals Company Policies Shipping Information FAQs Internal Documentation Upload a Document Open your AI Agent Dashboard. Navigate to Knowledge Base. Click Upload Documents. Select one or more files. Click Upload. The system will process and index the content automatically. Multiple Documents You can upload multiple documents to build a larger knowledge base. The AI will combine information from all approved sources. Updating Documents When a document changes: Delete the outdated version. Upload the updated file. Reprocess training if required. Best Practices Use clear and organized documents. Avoid duplicate content. Keep pricing and policies current. Upload customer-facing information whenever possible. Troubleshooting AI Gives Incorrect Answers Possible causes: Outdated documents Conflicting information Poor document quality Solution: Review uploaded content Remove duplicate information Upload updated versions
Train Using Website URL
Last Updated: June 15, 2026Train Using Website URL One of the fastest ways to train your AI agent is by connecting your website. The AI crawler automatically scans your website pages and converts the content into a searchable knowledge base. How Website Training Works When you provide your website URL, AIChatAgent: Crawls your website pages Extracts readable content Creates knowledge embeddings Makes information available to your AI agent Your agent can then answer questions based on the content found on your website. Connect Your Website Open your AI Agent Dashboard. Select the desired AI Agent. Navigate to Knowledge Base. Click Add Website. Enter your website URL. Click Start Training. The crawler will begin scanning your website. Recommended Pages For best results, include pages such as: Home Page About Us Services Products FAQ Contact Page Shipping Policy Refund Policy Training Completion The training process may take several minutes depending on website size. Once completed, your AI agent can begin using the information immediately. Best Practices Keep website content updated. Use clear headings and page structure. Remove outdated information. Re-train after major website updates. Troubleshooting AI Cannot Answer Website Questions Possible causes: Website training incomplete Website content recently changed Important pages not included Solution: Re-run website training Verify website accessibility Review indexed pages