AI Not Responding #

If your AI agent is not replying to customer messages, use the following troubleshooting steps.

Verify Agent Status #

Ensure the AI agent is:

• Active
• Published
• Properly configured

Check Knowledge Base #

Verify that:

• Training data exists
• Website training completed successfully
• Documents were processed correctly

Test the Agent #

Send a simple question such as:

“Hello”

If no response appears:

• Refresh the page
• Reconnect integrations
• Verify account status

Review AI Settings #

Check:

• AI Provider Configuration
• Response Settings
• Knowledge Base Settings

Common Solutions #

• Re-save agent settings
• Re-train the knowledge base
• Restart integrations
• Clear browser cache

If problems continue, contact support.