AI Settings
Response Configuration
Last Updated: June 15, 2026Response Configuration Response Configuration controls how your AI agent generates replies and interacts with customers. Available Settings Depending on your plan, configuration options may include: Response Length Creativity Level Knowledge Base Priority Lead Capture Behavior Human Handoff Rules Language Settings Response Length Choose how detailed responses should be. Options may include: Short Medium Detailed Creativity Level Control how creative the AI can be. Lower Creativity: More predictable More factual Better for support Higher Creativity: More conversational More flexible Better for engagement Knowledge Base Priority When enabled, the AI prioritizes information from your knowledge base before generating answers. This helps improve accuracy and consistency. Language Settings Configure preferred languages for customer interactions. The AI can automatically respond in the language used by the visitor when supported. Best Practices Prioritize knowledge base responses. Use moderate creativity settings. Test important customer journeys. Review conversation quality regularly.
AI Personality Settings
Last Updated: June 15, 2026AI Personality Settings AI Personality Settings allow you to customize how your AI agent communicates with customers. What Is AI Personality? Personality controls the tone, style, and behavior of your AI assistant. Examples include: Professional Friendly Sales-Oriented Support-Focused Formal Casual Customizing Personality Navigate to: AI Agent → Settings → Personality From here, you can configure: Tone of voice Communication style Greeting behavior Response preferences Example Personalities Professional Ideal for: Law firms Financial services B2B businesses Example: “Thank you for contacting us. How may I assist you today?” Friendly Ideal for: Online stores Service businesses Local companies Example: “Hi there! 👋 How can I help today?” Sales Assistant Ideal for: E-commerce Product catalogs Lead generation Example: “I’d be happy to help you find the perfect product.” Best Practices Match personality to your brand. Keep responses natural. Avoid overly complex instructions. Test conversations after changes.
Google Gemini Models
Last Updated: June 15, 2026Google Gemini Models AIChatAgent supports Google Gemini models as an alternative AI engine for customer interactions and business automation. What Is Gemini? Gemini is Google’s advanced artificial intelligence platform designed to understand, process, and generate human-like responses. How Gemini Works Inside AIChatAgent Gemini can: Understand customer intent Answer questions Generate responses Assist with lead capture Provide support automation Benefits Businesses use Gemini for: Customer service Website chatbots Knowledge base interactions Sales assistance Lead generation Choosing Gemini Gemini may be preferred when: You want an alternative AI provider. Your business requires specific AI configurations. You want to compare AI response quality. Best Practices Keep training data accurate. Monitor conversation quality. Test responses before publishing. Review customer feedback regularly.
OpenAI Models
Last Updated: June 15, 2026OpenAI Models AIChatAgent supports OpenAI-powered models to provide intelligent, human-like conversations. What Are OpenAI Models? OpenAI models are advanced artificial intelligence systems capable of: Answering questions Providing customer support Generating content Assisting with sales inquiries Understanding business knowledge How AIChatAgent Uses OpenAI When enabled, your AI agent can use OpenAI models to: Interpret customer questions Search your knowledge base Generate responses Handle complex conversations Benefits OpenAI models are useful for: Customer support Lead generation Product recommendations FAQ automation Business assistance Best Practices Train your knowledge base thoroughly. Keep information updated. Monitor conversations regularly. Test responses after major updates. Important Note AI-generated responses may occasionally contain inaccuracies. Always review critical information and maintain updated training sources.