Response Configuration #

Response Configuration controls how your AI agent generates replies and interacts with customers.

Available Settings #

Depending on your plan, configuration options may include:

• Response Length
• Creativity Level
• Knowledge Base Priority
• Lead Capture Behavior
• Human Handoff Rules
• Language Settings

Response Length #

Choose how detailed responses should be.

Options may include:

• Short
• Medium
• Detailed

Creativity Level #

Control how creative the AI can be.

Lower Creativity:

• More predictable
• More factual
• Better for support

Higher Creativity:

• More conversational
• More flexible
• Better for engagement

Knowledge Base Priority #

When enabled, the AI prioritizes information from your knowledge base before generating answers.

This helps improve accuracy and consistency.

Language Settings #

Configure preferred languages for customer interactions.

The AI can automatically respond in the language used by the visitor when supported.

Best Practices #

• Prioritize knowledge base responses.
• Use moderate creativity settings.
• Test important customer journeys.
• Review conversation quality regularly.