AI Personality Settings #

AI Personality Settings allow you to customize how your AI agent communicates with customers.

What Is AI Personality? #

Personality controls the tone, style, and behavior of your AI assistant.

Examples include:

• Professional
• Friendly
• Sales-Oriented
• Support-Focused
• Formal
• Casual

Customizing Personality #

Navigate to:

AI Agent → Settings → Personality

From here, you can configure:

• Tone of voice
• Communication style
• Greeting behavior
• Response preferences

Example Personalities #

Professional #

Ideal for:

• Law firms
• Financial services
• B2B businesses

Example:

“Thank you for contacting us. How may I assist you today?”

Friendly #

Ideal for:

• Online stores
• Service businesses
• Local companies

Example:

“Hi there! 👋 How can I help today?”

Sales Assistant #

Ideal for:

• E-commerce
• Product catalogs
• Lead generation

Example:

“I’d be happy to help you find the perfect product.”

Best Practices #

• Match personality to your brand.
• Keep responses natural.
• Avoid overly complex instructions.
• Test conversations after changes.