Updating Training Data #

Businesses change over time, and your AI agent should stay up to date.

Whenever your products, pricing, policies, or services change, you should update your AI training data.

When to Update Training Data #

Update your knowledge base whenever:

• New products are added
• Product pricing changes
• Services change
• Policies are updated
• Website content changes
• New FAQs become available

Updating Website Training #

If your website has changed:

1. Open Knowledge Base.
2. Select Website Sources.
3. Click Re-Train Website.
4. Wait for processing to complete.

The AI will refresh its knowledge using the latest website content.

Updating Documents #

If a document changes:

1. Remove the outdated document.
2. Upload the new version.
3. Start document processing.

The updated content will replace older information.

Updating FAQs #

You can add or modify FAQ content directly within your knowledge base.

Recommended updates include:

• New customer questions
• Product updates
• Policy changes

Testing After Updates #

Always test your AI after major changes.

Ask:

• Pricing questions
• Product questions
• Shipping questions
• Policy questions

Verify responses before publishing updates.

Recommended Maintenance Schedule #

For active businesses:

• Weekly review of FAQs
• Monthly knowledge base review
• Immediate updates after major changes

Benefits of Regular Updates #

Keeping your knowledge base current helps:

• Improve answer accuracy
• Increase customer trust
• Reduce support workload
• Improve lead generation performance

A well-maintained knowledge base is the foundation of a successful AI agent.