Monitor Conversations #
The Conversations Dashboard allows you to monitor all customer interactions handled by your AI agents in real time.
Why Monitor Conversations? #
Monitoring conversations helps you:
- Improve AI performance
- Identify customer needs
- Discover new sales opportunities
- Detect inaccurate responses
- Improve customer satisfaction
Access Conversations #
- Log in to ChatShiftAI.
- Open AIChatAgent Dashboard.
- Navigate to Conversations.
You will see active and historical conversations from all connected channels.
Conversation Information #
Depending on your configuration, conversation records may include:
- Visitor name
- Email address
- Phone number
- Conversation history
- Lead status
- Channel source
- Conversation timestamps
Real-Time Monitoring #
You can view active conversations as they happen.
This allows your team to:
- Observe customer behavior
- Monitor AI responses
- Identify support opportunities
Conversation Search #
Use search and filters to locate specific conversations.
Examples:
- Customer name
- Email address
- Phone number
- Date range
- Agent name
Best Practices #
- Review conversations regularly.
- Monitor customer complaints.
- Identify unanswered questions.
- Update training data based on customer feedback.
Benefits #
Conversation monitoring helps businesses continuously improve both customer support and sales performance.
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