Terms of Service

1. Acceptance of Terms

Welcome to ChatShiftAI ("Service", "Platform", "ChatShiftAI", "we", "our", or "us").

By accessing or using ChatShiftAI, including our website, applications, APIs, integrations, AI services, and related features, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 13 years old to use ChatShiftAI.

If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.

3. Services Provided

ChatShiftAI provides AI-powered business automation tools including but not limited to:

• AI chatbots
• AI agents
• Website chatbot integrations
• WhatsApp integrations
• Knowledge-base training
• Document-based AI assistants
• Customer support automation
• Lead generation automation
• AI-generated responses
• Related software services

We may modify, update, suspend, or discontinue any feature at any time.

4. Account Registration

Users must provide accurate information during registration.

You are responsible for:

• Maintaining account security
• Protecting login credentials
• All activities performed through your account

You must immediately notify us of any unauthorized account activity.

5. User Content

You retain ownership of content you upload, submit, or connect through ChatShiftAI, including:

• Documents
• Knowledge bases
• Chat messages
• Customer information
• Business content

By using the Service, you grant ChatShiftAI permission to process such content solely for providing and improving the Service.

You are responsible for ensuring you have lawful rights to all content you upload.

6. AI-Generated Content

ChatShiftAI utilizes artificial intelligence technologies, including services provided by third-party AI providers.

AI-generated responses may contain inaccuracies, incomplete information, or unintended results.

You acknowledge that:

• AI output should be reviewed before use.
• AI responses do not constitute legal, financial, medical, or professional advice.
• ChatShiftAI does not guarantee the accuracy of AI-generated content.
• Users assume responsibility for decisions made using AI-generated outputs.

7. Acceptable Use

You agree not to use ChatShiftAI for:

• Illegal activities
• Fraudulent activities
• Harassment or abuse
• Hate speech
• Violent content
• Spam campaigns
• Unauthorized marketing
• Distribution of malware
• Phishing activities
• Intellectual property infringement
• Collection of personal information without consent

You may not use ChatShiftAI to violate the policies of WhatsApp, Meta, Google, OpenAI, Gemini, or any third-party platform connected to the Service.

8. Third-Party Services

The Service may integrate with third-party providers including:

• WhatsApp
• Meta platforms
• OpenAI
• Google Gemini
• Hosting providers
• Analytics providers

ChatShiftAI is not responsible for the availability, functionality, or policies of third-party services.

9. Subscription Plans

Certain features require a paid subscription.

Subscriptions may be offered on:

• Monthly billing cycles
• Annual billing cycles

Subscription fees are charged in advance.

Failure to maintain payment may result in suspension or termination of access.

10. Free Trials

ChatShiftAI may provide free trial access. We reserve the right to modify, limit, or terminate free trials at any time.

11. Refunds

Because ChatShiftAI provides a free trial period, all purchases and subscription fees are generally non-refundable.

Users are encouraged to evaluate the Service during the trial period before purchasing. Additional details are provided in our Refund Policy.

12. Service Availability

While we strive for reliable service, we do not guarantee:

• Continuous availability
• Error-free operation
• Uninterrupted access

Scheduled maintenance, technical issues, or third-party service disruptions may affect availability.

13. Data Storage

Users may store data within the Service, including documents, conversations, prompts, and generated responses. Users are responsible for maintaining backups of important information.

14. Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Present security risks
• Engage in abusive behavior
• Cause operational disruption

Users may discontinue use of the Service at any time.

15. Limitation of Liability

To the maximum extent permitted by law, ChatShiftAI shall not be liable for:

• Indirect damages
• Lost profits
• Lost business opportunities
• Loss of data
• Business interruptions

Your use of the Service is at your own risk.

16. Indemnification

You agree to defend, indemnify, and hold harmless ChatShiftAI from claims, damages, liabilities, and expenses arising from:

• Your use of the Service
• Your uploaded content
• Your violation of these Terms

17. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.