Privacy Policy

Introduction

Welcome to ChatShiftAI (“ChatShiftAI”, “we”, “our”, or “us”). ChatShiftAI provides AI-powered chatbot and agent services for businesses through our website, applications, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use ChatShiftAI.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

We may collect the following information when you create an account or use our services:

• Full name
• Email address
• Phone number
• Account credentials
• Business-related information
• Chat conversations
• AI prompts and requests
• AI-generated responses

Automatically Collected Information

We may collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Usage statistics
• Log data

How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process account registrations
• Deliver AI-generated responses
• Improve system performance
• Monitor usage and prevent abuse
• Communicate service updates
• Respond to support requests
• Comply with legal obligations

AI Services

ChatShiftAI utilizes third-party AI providers including:

• OpenAI
• Google Gemini

User prompts and related information may be processed through these providers to generate responses and perform requested tasks.

Data Storage

User conversations, prompts, generated responses, and account information may be stored within your account to provide service functionality and allow users to access their history.

Users may delete their own stored content where such functionality is available.

Sharing of Information

We do not sell personal information.

We may share information with:

• AI service providers
• Hosting providers
• Analytics providers
• Legal authorities when required by law

Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure.

International Users

ChatShiftAI is available worldwide. By using our services, you understand that your information may be processed and stored in countries outside your country of residence.

Children’s Privacy

ChatShiftAI is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Data Retention

We retain information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable

Account Deletion

Users may request deletion of their account and associated personal data by contacting:

info@chatshiftai.com

We will review and process requests within a reasonable timeframe, subject to legal and operational requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.