Purpose
This Acceptable Use Policy (“AUP”) governs the use of ChatShiftAI and all related services, applications, integrations, APIs, and features. By using ChatShiftAI, you agree to comply with this policy.
Permitted Use
ChatShiftAI may be used for legitimate business and productivity purposes, including:
- Customer support automation
- Lead generation assistance
- Website chatbot services
- Knowledge-base assistants
- Business communication automation
- Internal workflow automation
Prohibited Activities
Users may not use ChatShiftAI for any activity that is illegal, harmful, abusive, deceptive, or violates the rights of others.
Illegal Activities
- Violating applicable laws or regulations
- Facilitating criminal activity
- Fraud or deceptive practices
- Money laundering or financial crimes
Spam and Unsolicited Messaging
- Sending bulk unsolicited messages
- Distributing spam
- Violating anti-spam laws
- Using unauthorized contact lists
Abuse and Harassment
- Harassing individuals or groups
- Threatening behavior
- Bullying
- Stalking
- Hate speech or discriminatory content
Malicious Activities
- Phishing attacks
- Malware distribution
- Unauthorized access attempts
- Credential theft
- Security exploitation
Intellectual Property Violations
- Copyright infringement
- Trademark infringement
- Unauthorized use of protected content
Misleading AI Usage
Users must not:
- Present AI-generated content as verified facts without review
- Generate deceptive content intended to mislead others
- Impersonate individuals or organizations without authorization
Third-Party Platform Compliance
Users must comply with the policies of any third-party platform connected to ChatShiftAI, including:
- WhatsApp
- Meta platforms
- Google services
- OpenAI services
- Gemini services
Violations of third-party policies may result in account suspension.
User Responsibility
Users are solely responsible for:
- Uploaded content
- Connected data sources
- AI agent behavior configurations
- Customer communications
- Compliance with applicable laws
Enforcement
ChatShiftAI reserves the right to:
- Review reported violations
- Restrict access
- Suspend accounts
- Terminate accounts
- Remove content
- Cooperate with lawful requests from authorities
Reporting Abuse
To report abuse, misuse, or policy violations:
We review reports and take appropriate action when necessary.
Changes to This Policy
We may update this Acceptable Use Policy from time to time. Continued use of the Service constitutes acceptance of any updated version.